Resetting Your Password

If you have forgotten your SumUp password and would like to reset it, please click on 'Forgot your password?' on our website You will be asked to enter your SumUp email address. After entering your email address please click on “Reset Password”. 

We will immediately send you an email containing a button 'New Password'. If you select the 'New Password' link you will be redirected to a page that allows you to enter and confirm the new password. Once complete, select the  'Reset Password' button to complete the process. 
Your password has been reset and you can now log in to your SumUp App using your new login details.

In addition you can change the password if you're logged in on your personal dashboard on On the top right hand corner, you can see a small symbol with an arrow button. If you click on it, you receive the option ‘Change Password’ which guides you to a page to enter your current password. You will then be requested to enter your new password twice. Afterwards please click on ‘Change Password’ to save your changes. Your password has been reset and you can now log in using your new login details.

Last Updated: Jan 18, 2017 08:45AM UTC