Pre-SignUp FAQ

No EMV Card Reader yet? Click here to order:

 

Overview of all important questions and answers:

1. What does it cost? 

The card terminal is a one-time purchase price of $ 69 (excl. taxes). Further, the fee per transaction is 2.75% for all accepted cards. There are no additional costs for you. There are no monthly fees, no fixed costs and no minimum charge. 

2. Which types of payment and cards can I accept with SumUp? 

You can accept all debit and credit cards, including Visa, American Express, Diners, Discover, and MasterCard. With SumUp Air you will be able to accept all types of payment: chip, pure magstripe, and contactless NFC payments. No need to switch between terminals. Your customer wants to pay, and your SumUp terminal covers it all! 

3. How do I register? 

You can register on www.sumup.com by clicking 'Get started now'. You will be guided step by step through the registration process and have the possibility to reserver already your card terminal. 

4. What are the requirements for the bank account used for my payouts? 
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Due to the Anti-Money Laundering Law, it is important that the country of your bank account matches the country where your business is registered (and therefore also the country that you chose for your SumUp account). So basically if you have a SumUp account for the US, you need to enter a US bank account details. 

5. What qualifications do I need? 

To use SumUp, you need an Internet-enabled smartphone or tablet (iOS or Android). For Android, it should be capable of Bluetooth 4.0 and a minimum of Android 4.4 installed. For iOS, a minimum of iOS 7.0. In addition, an Internet connection is required, but it does not matter whether it is WiFi or via the data connection from your carrier. 

6. How does my customer receive a receipt for their payment? 

After you have successfully performed a payment, you will be offered the possibility to send a document via email or text message to your customers from SumUp. Furthermore, we have the option that allows you to connect a receipt printer. 

7. How long does it take until I receive the amount of the transaction? 

The payout time is only 1-2 business days. For each payment, which we send to your bank account, you will receive an email that contains a list of all transactions (PDF format) contained in the Settlement. In addition, you can check the status of the payment, if you log on to www.sumup.me. 

8. May I have a record of transactions for my accountant or the tax office? 

Yes, you will receive each payment in an overview as a PDF file via email. In addition, we automatically send a monthly summary in which the transaction fees are listed separately as email. This document can be submitted directly to your accountant or tax office. Please ensure they do not end in your SPAM folder, we cannot reissue all reports. 

9. Can I accept payments over the phone or web? 

We do not have a feature that allows merchants to take payments remotely (over the phone or web). This requires manual entry of card details and for security reasons we do not support this. We understand that some merchants require this for their business type, but we do not support customer not present payments. 

Last Updated: Feb 24, 2017 07:46AM UTC